Key Takeaways
- The Patient Care Report (PCR) is a legal document that serves as the official record of the EMS encounter and must be completed for every patient contact
- The minimum data set includes patient demographics, chief complaint, vital signs, assessment findings, treatments provided, and times
- Radio communications should follow the format: identify yourself, identify who you are calling, keep transmissions brief and clear, and use plain English (avoid codes unless local protocol requires them)
- SBAR (Situation, Background, Assessment, Recommendation) is the standard format for hospital notification and structured handoff communication
- Transfer of care requires a verbal handoff report to the receiving provider and should never occur to a provider with a lower level of certification
- HIPAA requires that patient information be shared only with those who have a legitimate need to know for continuity of care or as required by law
- Accurate documentation protects the EMT legally, ensures continuity of care, supports quality improvement, and is required for billing
Patient Care Report (PCR)
The Patient Care Report (also called the prehospital care report or run report) is the official written record of the EMS call. It is a legal document and serves multiple purposes:
- Continuity of care -- Communicates patient information to the receiving facility
- Legal record -- Protects both the patient and the provider in legal proceedings
- Quality improvement -- Used for system-wide data analysis and performance review
- Billing and reimbursement -- Required for insurance and Medicare/Medicaid claims
- Research and education -- Contributes to EMS data and training materials
Essential PCR Components
| Component | Details to Document |
|---|---|
| Patient information | Name, age, sex, date of birth, address, weight |
| Chief complaint | Patient's own words in quotes when possible |
| History (SAMPLE/OPQRST) | Signs/symptoms, allergies, medications, past history, last oral intake, events |
| Vital signs | At least two sets; include time of each measurement |
| Physical exam findings | Head-to-toe or focused exam results |
| Assessment/impression | EMT's field impression based on findings |
| Interventions/treatment | Every treatment provided with times and patient response |
| Times | Dispatch, en route, on scene, patient contact, transport, arrival at facility |
| Narrative | Detailed chronological account of the call |
| Disposition | Where the patient was transported or if they refused care |
Minimum Data Set
The minimum data set is the baseline information that must be collected on every patient encounter:
Patient Data:
- Chief complaint
- Level of consciousness (AVPU)
- Systolic blood pressure (patients >3 years old)
- Skin perfusion (capillary refill for patients <6 years)
- Skin color and temperature
- Pulse rate
- Respiratory rate and effort
Administrative Data:
- Date and time of the incident
- Time of dispatch, en route, on scene, transport, and arrival
- Unit and crew identification
- Patient disposition
Documentation Best Practices
- Document objectively -- record what you see, hear, and measure
- Use quotes for patient statements: Patient states, "My chest hurts"
- Avoid subjective terms like "appears intoxicated" -- instead describe observed signs
- Document refusals thoroughly with competency assessment and risks explained
- If an error is made on a paper form, draw a single line through it, initial, and write the correction
- Never alter or falsify a PCR -- this is a legal and ethical violation
- Late entries should be clearly labeled with the date and time they were added
Radio Communication
General Principles
- Press the button, wait 1 second, then speak (avoids clipping the first word)
- Speak clearly and at a moderate pace
- Keep transmissions brief -- the radio channel is shared
- Use plain English unless local protocol specifies codes
- Do not transmit patient names over the radio (HIPAA)
- Confirm receipt of orders by repeating them back
Hospital Notification Format (SBAR)
| Element | Content | Example |
|---|---|---|
| S -- Situation | Who you are, unit number, ETA | "Medic 7 to General Hospital, 8-minute ETA" |
| B -- Background | Patient age, sex, chief complaint, history | "65-year-old male, chest pain for 30 minutes, history of MI" |
| A -- Assessment | Vital signs, exam findings, interventions | "BP 160/90, HR 88, RR 20, 12-lead shows ST elevation in II, III, aVF. Aspirin administered." |
| R -- Recommendation | What you need from the hospital | "Requesting STEMI activation" |
Transfer of Care
Transfer of care occurs when you hand off patient responsibility to the receiving facility or provider:
- Provide a face-to-face verbal report to the receiving nurse or physician
- Include all pertinent findings, treatments, and changes during transport
- Ensure the receiving provider acknowledges the handoff
- Never transfer care to someone with a lower certification level
- Leave a copy of the PCR with the receiving facility
- Transfer of care is not complete until the receiving provider accepts responsibility
HIPAA Considerations
HIPAA (Health Insurance Portability and Accountability Act) governs the privacy and security of patient health information:
- Protected Health Information (PHI) includes any information that can identify a patient: name, date of birth, address, Social Security number, medical records
- PHI may be shared for treatment, payment, and healthcare operations without specific patient consent
- Do NOT discuss patient information with people who do not have a need to know
- Do NOT post patient information or images on social media
- Radio transmissions should avoid using patient names
- Report any suspected HIPAA breaches immediately
Which of the following is the PRIMARY purpose of the Patient Care Report (PCR)?
An EMT discovers an error on a handwritten Patient Care Report. What is the correct way to correct it?
What does the "B" in the SBAR communication format stand for?
Match each component of the SBAR communication format to its meaning.
Match each item on the left with the correct item on the right
Under HIPAA, which of the following is considered Protected Health Information (PHI)?
During transfer of care at the hospital, the EMT should: