Key Takeaways
- CCMA coordination questions test whether instructions are understandable, complete, and documented
- Teach-back and plain-language communication improve safety and adherence
- Follow-up tasks should include scheduling clarity, warning signs, and escalation paths
- Coordination quality is part of both patient safety and patient experience outcomes
Last updated: February 2026
Coordination and education in CCMA practice
The exam expects you to communicate clinical plans clearly and support continuity of care.
Core behaviors
- Use plain language and confirm understanding
- Include clear timing (when to take meds, when to return, when to call)
- Document what was taught and the patient's response
- Escalate barriers like confusion, transportation limits, or language access needs
Teach-back checklist
- Explain in short steps
- Ask the patient to restate key points
- Correct misunderstandings immediately
- Record education details and follow-up plan
Test Your KnowledgeFill in the Blank
A high-quality education workflow ends by asking the patient to explain instructions back in their own words. This method is called ___.
Type your answer below