Key Takeaways
- Administrative and communication domains combine for 24 scored items
- Scheduling and registration accuracy directly affect billing and patient safety
- Customer-service scenarios test professionalism under pressure
- Secure information handling and audit-ready documentation are recurring themes
Last updated: February 2026
Administrative and communication performance
Expect scenarios on:
- Scheduling conflicts and same-day triage requests
- Insurance and registration data verification
- Record-release and privacy-safe communication pathways
- De-escalation and service recovery with upset patients
What exam writers often test
- Whether you choose the compliant workflow over the fastest shortcut
- Whether you verify identity and authorization before disclosure
- Whether communication remains professional when workload is high
Test Your Knowledge
A patient asks staff to email records to a new address on file. What is the best first step?
A
B
C
D